Troubleshooting & FAQ ​

Solutions to common problems and answers to frequent questions, updated for the current release.

Login Issues ​

I can't log in ​

  1. Check your internet connection and try again.
  2. Use Forgot your password? to reset — the reset link expires after an hour.
  3. Federated logins (Google/Apple) must use the same email as your Inoscope account; your email is your identity.
  4. Still stuck? Email [email protected].

My session keeps expiring ​

Sessions rotate for security. If it happens within minutes on every visit, sign out fully, clear the app/browser cache, and sign in again.

Upload & Files ​

Upload is stuck or very slow ​

Tiles show processing status while files index. Large PDF sets and zips take longer; indexing continues in the background. If a tile shows a failed state, retry from its ⋮ menu.

Indexing may still be running, or the file was uploaded before the 3.5.0 indexing fixes — remove and re-upload the file.

DWG/DXF won't open ​

CAD support (3.6.5) opens DWG/DXF in the built-in viewer; very old or custom dialects may need converting to PDF as a fallback.

Photos & Detection ​

AI detection isn't finding damage ​

  • Ensure photos are sharp, close, and well lit; one location per area.
  • Check the confidence legend — under 70% means re-shoot.
  • Add what Bee missed manually with + Add on the Scope of Works.

AI is detecting false positives ​

Edit or delete damage items directly on the Details tab (editable since 3.5.0) — Bee learns from your corrections in memory.

Voice Recordings ​

A recording didn't appear ​

Since 3.6.6 audio stays on your device until accepted by the server, and failed saves offer a retry. Open Records, look for a waiting recording, and retry. Starting a new recording no longer overwrites a waiting one, and discarding asks for confirmation.

Notifications ​

I'm not getting alerts ​

  1. Settings → Notifications: check the event and the channel (In-app / Push / Email) you expect.
  2. Check your device's OS notification permissions for the app.
  3. Notification reliability was fixed in 3.6.4 — make sure you're on a current version (Settings → About).

Bee (AI Operator) ​

Bee isn't responding ​

  • Check the Run chip — long jobs stream progress; the worker pool is always-ready since 3.5.0.
  • If a session stalls, reload the app; conversation history (3.6.4) restores your context.

Bee gave incorrect results ​

  • Expand the tool-call rows and follow the citations (file/page/measurement).
  • Correct it in chat or edit directly; add a memory so the mistake can't repeat.

My conversation is gone ​

Use the history button in the Bee header; long-press a message to rewind. History loads earlier messages when you return.

Export & Integrations ​

CSV export is empty ​

Exports reflect the current Line Items view — switch off filters (or the Review subset) before exporting. Output format was refreshed in 3.6.0.

Fergus / Xero export fails ​

Verify the connection under Settings → Integrations (expand the row), and that the target organisation is selected. Reconnect and retry.

Billing ​

Payment failed ​

Settings → Payments → Attention Required. Update or add a payment method; invoices show exactly which charge failed.

I want to cancel ​

Plan card ⋮ menu → cancel. Access continues to the end of the paid period.

Frequently Asked Questions ​

Where is the old top navigation? Since 3.6.2 wide screens use a permanent left sidebar; phones use tabs with a dedicated Chat tab.

Where do I find Pulse and Claims? Pulse (project management) and Claims remain in the sidebar; this guide focuses on the inspection workflow — see the app for those modules.

What's the difference between margin and markup? Margin is profit as a share of the selling price; markup is profit on cost. Set either when editing items or via Bee.

What is Pre-margin cost? Your base cost before margin — toggle it in the Line Items toolbar to see both numbers per row.

What are snapshots? Point-in-time freezes of an assessment you can restore — ideal before re-runs and what-ifs.

Can I use my own AI tools? Yes — Settings → MCP Servers (personal or company scope) extends Bee with your integrations.

Do you have an API? Yes — scoped personal API keys under Settings → Security.

How do report templates work? Upload any report PDF and Inoscope extracts a reusable template (3.6.0); terms & disclosures are versioned blocks you insert per report.

What does the Mailbox do with inbound mail? By purpose: enquiries addresses create assessments from attachments and confirm receipt; invoices draft supplier documents.

Getting Help ​

  • Wiki button (bottom-left) opens this guide; About shows the changelog.
  • Email [email protected] — include your User ID from Profile Settings.

Back to Guide ​

Getting Started · Tips & Best Practices